Fixing your "Reply-To" Email Setting
Introduction
Do all of the emails replies you get have your name removed?
It's probably beccause your Reply-To address set in
the email headers that you send.
Who should use the Reply-To field?
By default, email clients will send a reply to the address in the
From field.
Because of this,
there is no point in having the same email address in
both fields.
The Reply-To
field is intended for situations where the email reply
should be different. Typical uses include:
- Emails from a member of a group, where replies should be routed to the group. Examples include:
A customer support representative sends
an email to a client, but replies from the customer should be to the
primary queue. This has benefits of:
- responses when the sending CSR is unable to reply personally,
- load balancing between support representatives,
- centralized ticket/issue tracking, etc.
- Announcements from one individual, with RSVP's to another. This is typically done on a single message and not an account setting. For example:
From: Jill <jill@nowhere.com>
To: Everyone <employees@nowhere.com>
Reply-To: Jack <jack@nowhere.com>
Everyone,
Jack will be out of town until Tuesday, but if you wish to volunteer to carry water, please reply to this email and tell him when you are available.
Thank you,
Jill
How to Add, Change or Remove the Reply-To field.
In Microsoft Outlook, the field is a single text field that can be directly edited. Leaving the field blank will cause the header to not include a Reply-To field, which is what most people would normally want.- In Microsoft Outlook, on the Tools
menu, select E-mail Accounts...
- Select View or change existing
e-mail accounts and then click Next.
- Click the More Settings ... button.
- On the General tab,
alter the text in the
Reply E-mail
field.
- Click Ok.
- On the Edit menu, select
Account Settings...
- In the left pane, select
the name account to be changed, it usually contains the '@' symbol
(
see the screen capture if needed.)
- Alter the text in the Reply-To Address field. (See screen capture from previous step.)
- Click Ok.